Infosys

User Researcher

Posted On

July 4, 2024

Location

Pune, Maharashtra

Experience Level

12 - 16 Years Exp.

Job Type

Permanent

Apply By

Sept. 30, 2024

Job Description

Responsibilities: • Proven ability to facilitate workshops, engaging senior stakeholders, and effectively addressing and solving complex problems through collaborative methods. • Expertise in mapping current processes ('as is') and designing improved processes ('to be'), including the creation of detailed journey maps and service blueprints. • Ability to translate detailed journey maps into high-level features and requirements, working closely with Product Managers and Tech Leads to develop comprehensive roadmaps. • Good understanding of product design best practices, processes and tools. • Skilled in conducting user research and usability testing to gather insights and validate design decisions. • Strong stakeholder management skills, with the ability to build and maintain relationships with key stakeholders across different levels of the organization. • Excellent communication and presentation skills, capable of clearly conveying complex ideas and solutions to diverse audiences. • Lead and manage design projects • Leading Projects – Leads and manages design projects and teams • Business – Spots opportunities and tries to create leads • Project Initiation – Manages sessions in order to gather knowledge • Requirements Gathering – Interacts with stakeholders, clients, and users • Unit Initiatives – Participates in initiatives such as presales, case study creation, and so on • Knowledge Management – Conducts knowledge sharing sessions, creates knowledge artifacts Educational Requirements Bachelor of Arts,Bachelor of Design Additional Responsibities: All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer. At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our recruitment team. Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department. Technical and Professional Requirements: • Functional Knowledge – Proficient in experience design methodologies, ability to create wireframes, visual design • Quality Compliance – Adequate knowledge of usability testing techniques • Technology – Sound understanding of frontend technologies • Tools and Techniques – Strong knowledge of latest design tools such as Adobe Creative Cloud, Adobe XD, Sketch, Axure, Figma etc. • High-impact Communication – Excellent written and verbal communication skills, ability to assess requirements and articulate solution • Analytical Ability – Ability to break down the problem and think about solutions clearly • Customer Orientation – Understanding of customer needs

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