Virtusa
ServiceNow Developer
Job Description
Administration
Manage and maintain the ServiceNow HRSD module ensuring optimal performance and availability
Perform regular system audits and prepare for upgrades
Configure and customize the HRSD module to meet business requirements
Scripting
Develop and maintain custom scripts using JavaScript GlideScript and other scripting languages within ServiceNow
Create and manage business rules client scripts UI policies, and UI actions.
Integration
Design and implement integrations between ServiceNow and other enterprise systems using REST SOAP APIs MID Server and Integration Hub
Troubleshoot and resolve integration issues
CMDB Configuration Management Database
Maintain and update the CMDB to ensure accurate and up to date information
Implement best practices for CMDB data management and governance
Application Development
Develop custom applications and modules within the ServiceNow platform
Collaborate with stakeholders to gather requirements and translate them into technical specifications
ITSM IT Service Management
Support ITSM processes and modules including Incident Problem Change and Service Request Management
Ensure alignment between HRSD and ITSM processes
Additional Skills
Strong understanding of HR processes and workflows
Excellent problem solving and analytical skills
Ability to work independently and as part of a team
Strong communication and interpersonal skills
ServiceNow Certified System Administrator and or HRSD Implementation Specialist certification is a plus
Qualifications
Bachelors degree in computer science information technology or a related field
8 years of experience working with ServiceNow specifically in the HRSD module
Proven experience in scripting integration and application development within ServiceNow
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