Virtusa
L2 Production Support - ITIL, SQL, Linux
Job Description
We are seeking an experienced L2 Application Production Support Engineer with a strong IT background in handling production environments. The ideal candidate will have extensive experience in Unix/Linux, Oracle SQL, and ITIL-based service management. The candidate must also have a thorough understanding of banking domain practices and a willingness to work in a fast-paced 24x7 support module. This role demands strong analytical, communication, and coordination skills to ensure high availability and reliability of critical applications.
· Provide L2 production support for critical applications, ensuring timely and effective resolution of issues.
· Handle 24x7 support operations and resolve technical issues in alignment with SLAs.
· Monitor application performance, handle incidents, and perform root cause analysis for production issues.
· Proficiency in Unix/Linux for troubleshooting and support.
· Strong SQL skills, including writing queries to support data analysis, and debugging issues.
· Experience with monitoring tools and job scheduling using Autosys.
· Quick and effective troubleshooting of incidents in the production environment.
· Manage escalations and Major Incident Management (MIM) processes, ensuring clear communication and coordination during critical outages.
· Coordinate with Infrastructure (IT) teams and development partners for issue resolution.
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