Added Today : 451
Expired Today : 79
Amazon
Do you like to help shape the future of customer support? Earth’s Most Customer Centric Company is seeking an exceptionally talented individual to join our WW Customer Service (CS) team within Global Outsourcing (GO) as Associate Vendor Manager. The pace of Amazon CS GO’s innovation, launches, international scale, and complexity creates huge opportunities.
This role will manage our third party vendor that manage our Customer Service, drive operational excellence, and collaborate with other Amazon teams to positively impact customer experience.
The ideal candidate will draw from their previous work experience in vendor or account management, contact center management, project or program management and corporate leadership roles, demonstrating their ability to manage relationships, think strategically, drive process improvements, and make data-backed decisions in a high-stakes, high-speed environment.
Key job responsibilities
- Liaison with partner teams to manage productivity and quality metric performances for the assigned sites
- Daily and weekly operations management, including detailed reporting and metrics preparation
- Create ad-hoc operational reports, status updates on a need basis and contribute to the development of reporting systems
- Responsible for KPI achievement and improvement, including the measures of performance, effectiveness, employee engagement and customer satisfaction
- Share operational and quality best practices across the Amazon Customer Service network
- Solve complex customer service issues and proactively prevent negative service trends, conduct root cause analysis and process standardization
- Develop and maintain strong working relationships with employees at every level in the company and with Customer Service vendors to identify, analyze and solve problems
- Demonstrate a management style that encourages participation and ownership, along with a continuous focus on action, customer satisfaction, support personnel satisfaction and financial management
- End to end responsibility for project execution and success. Manage dependencies across projects and other Global Outsourcing activities
- Conduct all business with the highest ethical and professional standards
About the team
Amazon’s Global Outsourcing manages a network of outsourced contact center vendors, which Amazon intentionally refers to as partners, to provide capacity, flexibility, and a cost benefit while delivering exceptional support experiences to Amazon’s growing customer base. These inputs provide energy directly into the Amazon Flywheel by providing exceptional customer experiences and lowering support cost. The APAC GO team specifically assists internal stakeholders by supporting their customers located in the Asia Pacific region- Bachelor's degree
- Experience analyzing data and best practices to assess performance drivers
Amazon
Construction Manager, APJC CM India
Freshers/Experienced
Hyderabad, Telangana
Last Date: Oct. 1, 2024
Infosys
OTM Consultant
9 - 13 Years Exp.
Hyderabad, Telangana
Last Date: Sept. 30, 2024
Oracle
FrontEnd Senior Developer
Professional
Hyderabad, Telangana
Last Date: Dec. 30, 2024
Oracle
Applications Developer 2
Professional
Hyderabad, Telangana
Last Date: Jan. 20, 2025
Infosys
Oracle Retail Consultant
9 - 13 Years Exp.
Hyderabad, Telangana
Last Date: Sept. 30, 2024
Amazon
Construction Lead - Mumbai, AWS Dat…
Freshers/Experienced
Mumbai, Maharashtra
Last Date: Oct. 1, 2024
Amazon
Applied Scientist, International Ma…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: Oct. 1, 2024
Amazon
Software Development Manager, AFFS,…
Freshers/Experienced
Pune, Maharashtra
Last Date: Sept. 24, 2024
Amazon
ML Data Associate-II, Artificial Ge…
Freshers/Experienced
Chennai, Tamil Nadu
Last Date: Sept. 24, 2024
Amazon
Onboarding Specialist (Italian), EU…
Freshers/Experienced
Hyderabad, Telangana
Last Date: Sept. 24, 2024
Amazon
Quality Service Associate, DA/SysDe…
Freshers/Experienced
Chennai, Tamil Nadu
Last Date: Oct. 1, 2024
Amazon
Data Engineer, eCS Data Engineering…
Freshers/Experienced
Bangalore, Karnataka
Last Date: Sept. 24, 2024
Amazon
Team Lead, Last mile
Freshers/Experienced
Mumbai, Maharashtra
Last Date: Oct. 1, 2024
Amazon
Manager, Last Mile Operations , Las…
Freshers/Experienced
Hyderabad, Telangana
Last Date: Sept. 24, 2024
Amazon
Software Development Engr - II, Pri…
Freshers/Experienced
Bangalore, Karnataka
Last Date: Sept. 24, 2024
Amazon
AI Content Expert, AGI Data Services
Freshers/Experienced
Hyderabad, Telangana
Last Date: Sept. 24, 2024