Amazon

Cloud Support Associate

Posted On

Nov. 15, 2024

Location

Hyderabad, Telangana

Experience Level

Freshers/Experienced

Job Type

Operations, IT, & Support Engineering

Apply By

Dec. 3, 2024

Job Description

Amazon is already famous around the world for its incredible logistics network, and that robust network of customers and suppliers extends deep into the AWS cloud as well. The AWS Hardware Infrastructure Security Team (HIST) is looking is looking for a Security Engineer to help guide our global hardware supply chain security program. You will work with a team of professionals around the world to help assess and mitigate risks in partner manufacturing and logistics, contribute to new mechanisms for defense and response, and analyze the ever-shifting threat landscape to help us prioritize continuous improvement. You will have the opportunity to work in a supportive, collaboration-filled environment to build and secure the future of the cloud.

The HIST organization exists to direct strategic investments across AWS, and focuses relentlessly on achieving mitigations that eliminate risk in the most efficient and customer-obsessed way possible. If you have experience in areas such as modern semiconductor manufacturing and test, supply chain logistics, or physical facility and transport security, your expertise is needed more than ever and we are interested in talking to you!

In order to inform your recommendations and steer AWS in the right direction, you will be called upon to provide risk assessment and perspective on security controls for hardware manufacturing environments. This could include physical aspects of facilities such as cameras and storage areas, digital aspects of manufacturing networks and systems, software development lifecycle (SDL) and image source control, audit mechanisms that are durable/repeatable, and a wide variety of other security controls. The ideal candidate will have past experience in technical equipment manufacturing operations, and a solid understanding of supply chain business considerations such component sourcing, process optimization, logistics and customs, etc.

Core Responsibilities:
* Assess and prioritize security audit findings and recommend appropriate mitigations
* Perform hands-on threat modeling, risk assessment, and manufacturing security validation
* Security training and outreach to internal teams and external supply chain partners
* Travel as needed to provide insight and feedback to suppliers and data centers around the world
* Mentor! Learn! Constantly develop your own skills and guide others to improve their own

Key job responsibilities
First and foremost this is a customer support role – in The Cloud.

On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better CX and compliance with global AWS standards, practices and policies.
Career development: We promote advancement opportunities across the organization to help you meet your career goals.
Training: We have training programs to help you develop the skills required to be successful in your role.
Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.

A day in the life
Every day will bring new and exciting challenges on the job while you:
· Learn and use groundbreaking technologies.
· Apply troubleshooting techniques to provide unique solutions to our customers' individual needs.
· Partner with Amazon teams in India to help reproduce and resolve customer issues.
· Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.
· Drive customer communication during critical events.
· Write tutorials, how-to videos, and other technical articles for the developer community.
· Work on critical, highly complex customer problems that may span multiple AWS services.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.- 0-1 years of experience in Linux Systems administration OR Database design and Optimization OR BigData Analysis OR Network administration OR Dev-ops. Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP)
- Troubleshooting / Support experience
- Excellent oral and written communication skills

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