Amazon

Program Manager II, NOC-HCP

Posted On

Dec. 26, 2024

Location

Hyderabad, Telangana

Experience Level

Freshers/Experienced

Job Type

Supply Chain/Transportation Management

Apply By

April 15, 2025

Job Description

Looking for a career at a company that seeks to be Earth’s most customer-centric company? If so, meet Amazon. Over the past 25 years, Amazon has invented on the behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture, Amazon has developed new technologies and products (like Echo) and, enterprise services (like Amazon Web Services).

NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon's transportation network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.

Responsibilities of a NOC PM
We are looking for a Program Manager to work with a crack team (5-10) that cuts across across operations, program management and tech to manage network Contingencies. We're looking for a hands-on and motivated self-starter who's passionate about using data to help us make quick decisions. The right candidate will exemplify "bias for action" and "are right a lot"
In this role, you will work with business and operations team to continuously evolve contingency management models, analyze historic results, and make business recommendations to senior management based on those analyses – all in an environment of rapid growth and increasing complexity. You will drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners.
This position also manages the planning and execution of operations team’s goals, including segmentation of business goals, measurement of goal attainment, evolving and driving various improvements in Business to increase its effectiveness in driving results.
The successful candidate must have very strong analytical skills and expertise in excel. Knowledge of SQL would be an added advantage. He/she will be passionate about their work, detail-oriented, analytical, and have excellent problem-solving abilities. He/she will be experienced at working with large data sets and the technical tools needed to work with them. He/she will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of operations team to other stakeholders. He/she will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way.- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- Background in quantitative decision making, ability to drive business/operations metrics, and driving adoption of different tools and resources.
- Exceptional written and verbal communication skills with the ability to create compelling positioning / messaging strategy and present complex information clearly and concisely
- High attention to detail and proven ability to manage large teams
- Ability to manage multiple, competing priorities simultaneously with minimal supervision
- Strong analytical, mediation and problem resolution skills
- Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning
- Skilled in collaborative management environment, succeeding through regular meetings and clear formal and informal communication with members of the remote and local management teams
- Strong understanding of process improvement techniques

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