Amazon

Process Improvement Specialist – Partner Enablement & Enrollment Operations, WW RCX - Product Lifecycle Support

Posted On

March 19, 2025

Location

Hyderabad, Telangana

Experience Level

Freshers/Experienced

Job Type

Project/Program/Product Management--Non-Tech

Apply By

May 27, 2025

Job Description

Amazon's Product Lifecycle Support (PLS) offers relevant post-purchase product support to customers, and empowers them to make the most of the products purchased on Amazon. By solving post-purchase product issues, we prevent avoidable returns and help the planet by extending the life of products, thereby generating positive financial and environmental impacts.

PLS first launched in Q4 2015 featuring a warranty repair option for Samsung laptops surfaced during the returns process in the Online Return Center (ORC). Since then, PLS has grown substantially, and now offers customers eight product support options - (1) Live call & chat with Amazon product support agent available up to 6 months, (2) Live call & chat with the brand product support agent available up to 2 years, (3) contact the manufacturer yourself by accessing brand phone number and/ support website available up to 2 years, (4) access free warranty repair services available up to 2 years, (5) accessing free replacement parts available until return window, (6) access other sustainable end-of-life options such as trade-in, resell, refill, recycle, donate etc. available up to 2 years, (7) help yourself by watching step-by-step video instructions provided by the brand, and (8) help yourself by following step-by-step instructions provided by the brand.

The Product Lifecycle Support (PLS) team at Amazon is looking for an innovative and detail-oriented Process Improvement Specialist to streamline partner team operations and scale seller enrollment programs. In this role, you will work closely with PLS partner teams across regions to design scalable SOPs, drive enrollment prioritization, and optimize marketing and outreach campaigns aimed at increasing seller adoption of PLS services.

You will play a key role in enabling partner teams with clear mechanisms to maximize their impact, ensuring sellers receive timely and high-quality support throughout their enrollment journey. The ideal candidate will bring a process-driven mindset, strong operational rigor, and a passion for building repeatable solutions that enhance the seller and partner experience.

Key job responsibilities
1. Develop and implement standard operating procedures (SOPs) for partner teams managing seller enrollment, impact measurement, and prioritization frameworks.
2. Build scalable mechanisms for enrollment prioritization, helping partner teams identify and focus on high-impact opportunities.
3. Design and execute marketing email templates, seller outreach campaigns, and communication strategies to drive seller engagement and increase PLS enrollments.
4. Create and document processes for measuring impact, performance, and program success across partner team initiatives.
5. Collaborate with Product, Ops, and Marketing teams to align on best practices and optimize workflows.
6. Support process audits, continuous improvements, and feedback loops to refine SOPs based on partner and seller insights.
7. Drive training and enablement for partner teams to ensure SOP adoption and consistent execution.
8. Partner with the Process Improvement & Reporting Specialist to integrate data insights into partner team strategies and reporting.
9. Ensure global consistency across regions while adapting processes to meet local needs (US, EU, and other marketplaces).1. 2+ years experience in process improvement, program management, or operations roles.
2. Proven ability to design SOPs, document workflows, and scale operational processes.
3. Experience in partner management or stakeholder enablement, particularly in cross-functional settings.
4. Strong communication skills with the ability to translate complex processes into simple, actionable steps.
5. Demonstrated ability to manage multiple projects simultaneously and deliver high-quality results on time.
6. Self-starter with strong ownership and a bias for action.

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