Amazon

WFM Long Term Planning analyst, ROC Central Strategy - WFM

Posted On

March 27, 2025

Location

Hyderabad, Telangana

Experience Level

Freshers/Experienced

Job Type

Fulfillment & Operations Management

Apply By

April 15, 2025

Job Description

Central Strategy team of ROC (Relay Operations Center) team which supports NA and EU Surface Transportation Operations, is seeking self motivated team players for the WFM team (Workforce Management). The Surface Transportation Operations team addresses disruptions in the Middle Mile network, supporting drivers and carriers faced with unexpected events (poor weather, road closures, unexpected surges in volume, mechanical breakdowns, etc.) to allow them to deliver packages safely and on time.

As a WFM LongTerm Planning Analyst, you will create efficient, implementable headcount plans. You will help ROC with variable cost budgeting to meet the Financial goals and for scaling so that we identify the optimal levels of operations to be able to meet the volume demand. You will work closely with Program, Business Operations, Analytics and Finance, to ensure that the right headcount is available to meet business needs at hourly level. You will identify risks and provide mitigation plans. You must be highly analytical, able to work effectively in a matrix organization, and have the ability to break complex problems down into steps that drive product development at Amazon speed. You will bring innovation, passionate voice, and an ability to prioritize and execute on a fast-moving set of strategic priorities. You will be responsible for creating weekly plans, as well as thing big towards managing high demand peaks through the year.
An ideal candidate should have the ability to pull and analyze data with ease, drive process improvements, standardize our processes and eliminate the root cause of defects within the current systems, and a proven track record of reducing the occurrence of problems due to proactive root cause elimination.

Key job responsibilities
Responsibilities include, but are not limited to:
1. Timely and accurate delivery of headcount plans for respective ROC operations programs considering factors of forecast and operational productivity inputs for each site.
2. Create hiring plans and govern the process by coordinating with involved teams like recruitment, training and operations.
3. Create estimated capacity to deliver against forecast basis on the derived headcount plan.
4. Independently solve and deliver for business problems related to planning with occasional direction. Drive an agile capacity model to meet customer promised SLA
standards.
5. Deliver cost efficient HC plans and driving hiring demands for the ROC Ops organization. Optimize headcount capacity for the business by balancing customer experience/service levels, employee experience, operational flexibility, and cost effectiveness

6. Work in partnership with Operations, Change Management, Recruiting, Training, Finance, and Business Teams to drive the strategic direction of Amazon’s ROC capacity planning (long-term) network strategy.
7. Manage the analysis of daily, weekly, and monthly reporting of key performance indicators of Planning.- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
- 2+ years of complex Excel VBA macros writing experience
- Bachelor's degree or equivalent
- Experience defining requirements and using data and metrics to draw business insights
- Experience demonstrating problem solving and root cause analysis

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