Amazon

RCO WFM Analyst, RnC

Posted On

March 31, 2025

Location

Hyderabad, Telangana

Experience Level

Freshers/Experienced

Job Type

Investigation & Loss Prevention

Apply By

April 22, 2025

Job Description

The Registration & Compliance Operations (RCO) organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the 'ill-intentioned'. Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience. Our team achieves this objective through a combination of automated and manual investigations of the seller transactions on our marketplace. RCO provides/delivers Seller Registrations & Compliance operational processes/services (24x7) to Amazon external Customers as well as different Amazon stakeholders including Registrations Compliance Services (RCS) and Seller Services.

Delivery of Performance:
- Responsible for queue, skill and profile management adjusting staffing in line with volume.
- Interprets and communicate data impacting the current Service level including shift in arrivals, schedules, productivity that could impact Service level and seller experience.
- Deliver root cause analysis to identify misses in SLA’s through deep dives of data
- Provide inputs on new metrics and tools
- Drives the implementation of new metrics and tool’s along with supporting the change management process involving staff and workforce initiatives.
- Escalate all major issues and notify workforce managers— whether they’re in operations or the affected businesses— ensuring the right people know of the incident at the right time.
- Communicates effectively both verbal and written form on all interactions within and outside of the Workforce Management team. Especially when engaging stakeholders on specific Adherence issues.
- Produce and own daily, weekly and monthly reporting on performance goals
Basic Qualifications:
- Experience in Workforce Management software, ie: Aspect, IEX
- Good numerical & analytical skills.
- Good technical skills: intermediate to advance knowledge of Microsoft Excel, Outlook, Word, PowerPoint.

Preferred Qualifications:
- Demonstrated ability to influence stakeholders through effective communication written and verbal.
- Demonstrated ability to effectively manage time, prioritize multiple tasks and projects to ensure in-time delivery.
- Data Analysis experience leading to creation of reporting to leadership.
- Ability to meet tight deadlines and prioritize workload.
- Ability to work in a cross-functional environment.
- Experience in Workforce Management software, ie: Aspect, IEX
- Experience in Workforce Management (minimum 9 months)
- Good numerical & analytical skills.
- Good technical skills: intermediate to advance knowledge of Microsoft Excel, Outlook, Word, PowerPoint.

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