Amazon

Learning Experience Designer - HC, FinOps GAR

Posted On

April 14, 2025

Location

Hyderabad, Telangana

Experience Level

Freshers/Experienced

Job Type

Finance & Accounting

Apply By

May 6, 2025

Job Description

Amazon FinOps GAR Academy is looking for a Learning Experience Designer / curriculum developer to create, execute and manage effective training and communication strategy for healthcare finance support teams. The ideal candidate has a passion for learning and helping others. They must be self-driven with a high degree of ownership and have good business acumen, excellent communication skills, and planning/program management skills. They must thrive in a fast-paced environment and have a demonstrated capacity to balance speed and quality. The curriculum developer will be responsible for the end-to-end delivery of L&D solutions. The curriculum developer will work closely with SME's, channel leads, product, engineering and other stakeholders to create impactful content, training approach and manage communications for launches, enhancements and improvements. The role requires an individual who is knowledgeable in adult learning and instructional design strategies for performance-based outcomes, who can innovate, and move quickly.

Key job responsibilities
• Be the voice of the learner, ensuring that their needs are at the forefront of our content efforts and help our team iterate and improve on our content offering
• Lead projects through the design lifecycle from scoping, research and analysis, design, development, and launch; providing clear timelines through all phases, communicating with key partners, and selecting appropriate measurement for successful implementation
• Develop Story Boards for Prototypes/Pilots. Perform Self Reviews and ensure process adherence
• Create engaging learning activities and compelling course content. Work with subject matter experts to identify target audiences training needs
• Set instructional end goals and create content that matches them
• Provide exercises and activities that enhance the learning process. Create supporting material/media (audio, video, simulations, role plays, games etc.)
• Devise modes of assessment, such as tests or quizzes, to measure the effectiveness of the course
• Develops comprehensive measurement strategies for all learning solutions to demonstrate business impact and effectiveness
• Communicates effectively in visual, oral, and written form and deliver engaging presentations to business leaders
• Designs learning that reflects an understanding of the diversity of learners, including the demonstrated understanding of cultural differences that may apply
• Understands how to manage and administrate an LMS
• Collaborates across the enterprise to develop curriculum that will meet the needs of different businesses
• Create learning solutions that address both financial operations and healthcare compliance requirements, including HIPAA and other relevant healthcare regulations
• Develop training materials that bridge the gap between financial operations and healthcare processes, particularly in areas such as medical billing, claims processing, and healthcare revenue cycle management
• Design content that effectively teaches complex healthcare terminology and procedures to financial operations teams
• Create scenario-based learning that incorporates both financial and healthcare use cases

Basic Qualifications:
• Bachelor's Degree in Instructional Technology, Instructional Design or a relevant field
• 8 years of relevant experience in Instructional Design, curriculum development
• Ability to deal with ambiguity and prioritize, manage, and complete projects with tight deadlines
• Experience conducting a training needs analysis to identify the core problem to be solved in order to achieve desired business results
• Experience using data to measure the impact of learning interventions
• Experience with online training development software such as Articulate Storyline, captivate and multimedia software like Vyond
• Full Proficiency with Microsoft Office products
• Experience in either healthcare training development or willingness to quickly learn healthcare industry requirements
• Understanding of healthcare compliance requirements and their impact on training development
Preferred Qualifications:
• Bachelor / Master's Degree preferably in Adult Learning, Instructional Design, Learning Technology, or a related field
• Experience developing training for applications & tools
• Experience working with cross-functional teams in a global environment
• Experience using Web-based Learning Platforms, Social Learning, Gamification and with the use of Multimedia
• Experience in program management, process improvement and/or operations in a Financial Operations and/or Healthcare Customer Service environment
• Adept at stakeholder management, setting and managing expectations, risks & mitigations
• Familiar with the Amazon brand and shopping experience
• Experience in healthcare-related training development, particularly in areas such as medical billing, coding, or healthcare administration
• Knowledge of healthcare industry standards, regulations, and best practices
• Experience with healthcare-specific learning management systems or training tools
• Prior experience in developing training materials for healthcare professionals or healthcare support staff
- 2+ years of Accounts Receivable or Account Payable experience
- Experience using data to influence business decisions

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