Amazon

Program Manager II, TESS

Posted On

May 28, 2025

Location

Hyderabad, Telangana

Experience Level

Freshers/Experienced

Job Type

Fulfillment & Operations Management

Apply By

June 17, 2025

Job Description

At Amazon, we're working to be the most customer-centric company on earth. TESS manages transportation network configuration by working with different internal stakeholders and systems, to deliver desired business outcomes. We work at the intersection of business and systems. This role will directly influence the decisions and strategy of TESS by gathering customer needs and insights and mining large and diverse data sets. This position will work with directly with business leaders and teams along with various stakeholders to track business goals and initiatives. You will work closely with Business stakeholders to support data-driven decisions and also use broad technical skills to build analytics and reporting capabilities. You will also work closely with product team and tech partners to implement the new automation tools for your program areas and drive system and process improvements.

Key job responsibilities
Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations

- Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver
- Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics
- Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions
- Partner with teams across the business you support and beyond to source, allocate, and coordinate resources
- Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order
- Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)
- Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)
- Work with program managers, business leaders and executive team to communicate and impact critical business initiatives
- Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects
- Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers
- Create, communicate, and manage budget for projects- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

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