Amazon

Live Ops Support Engineer, Prime Video & Studios Core Tech, Prime Video

Posted On

July 7, 2025

Location

Hyderabad, Telangana

Experience Level

Freshers/Experienced

Job Type

Operations, IT, & Support Engineering

Apply By

July 29, 2025

Job Description

Prime Video & Studios Core Tech is seeking a skilled Live Ops Support Engineer to drive technical excellence and ensure seamless operational support for our critical systems. You'll play a key role in maintaining and improving the reliability of our core technology infrastructure.

Key job responsibilities
Provide advanced technical support for Prime Video's core technology systems
Troubleshoot and resolve complex technical issues
Develop and maintain support scripts and documentation
Collaborate with cross-functional teams to improve system reliability
Perform root cause analysis and implement preventive measures

A day in the life
Monitor system performance and respond to critical incidents
Conduct in-depth technical investigations
Participate in agile team meetings and sprint planning
Create and update technical documentation
Engage with internal stakeholders to resolve escalated technical challenges

About the team
Prime Video & Studios Core Tech supports the backbone of our streaming technology. We're a dynamic team committed to delivering world-class technical solutions that power millions of customer experiences globally. Our culture emphasizes innovation, collaboration, and continuous improvement.- * 4+ years IT support operations experience with a minimum of 1 year in a Level-2 role, ticket creation and escalation, including incident management and metrics reporting
- * Experience supporting microservices architecture
- * Proven ability to troubleshoot and identify the root cause of issues. You're a natural problem solver!
- * Demonstrated skill and passion for operational excellence, efficiency, and process improvement
- * Clear and concise verbal and written communication skills, and experience writing process and training documentation and technical papers
- * Strong organizational skills and a proven ability to multi-task
- * Excellent interpersonal and customer relationship skills

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