Amazon

Quality Assurance Manager, Alexa Customer Journeys

Posted On

July 10, 2025

Location

Hyderabad, Telangana

Experience Level

Freshers/Experienced

Job Type

Systems, Quality, & Security Engineering

Apply By

July 29, 2025

Job Description

Join the team at the forefront of next-generation voice technology. At Alexa Customer Journeys, you'll lead quality assurance for our most innovative features powered by GenAI, transforming how millions interact with Alexa every day.

Why This Role is a unique:
✦ Pioneer New Experiences: Lead quality for Alexa's most advanced features.
✦ Drive Innovation in QA: Develop new testing paradigms for evolving technologies (GenAI and LLM powered applications)
✦ Impact Millions: Ensure flawless performance across all Alexa interactions and interfaces
✦ Shape the Future: Influence how users engage with voice technology

Key job responsibilities
Help shape how millions interact with Alexa! Join our team that's revolutionizing voice technology through innovative features and experiences. You'll be at the forefront of defining customer experiences and quality frameworks that will influence the future of voice interaction.

As Quality Assurance Manager, you'll partner with Product, Engineering, and TPM teams to transform vision into reality. Working with cutting-edge AI features, you'll set technical direction for QA and drive automation excellence across teams.

Key Responsibilities:
• Build and lead quality engineering teams across locations
• Design and implement comprehensive test strategies and frameworks
• Drive quality standards and continuous improvement initiatives
• Ensure robust test coverage and successful feature delivery
• Partner with Product and Engineering teams on requirements
• Foster strong relationships with quality partners
• Monitor and communicate quality metrics to stakeholders

The ideal candidate combines hands-on technical expertise with strong leadership skills, passionate about delivering exceptional customer experiences

A day in the life
Partner with Product and Technical Program Managers to shape quality vision and test strategies for new features. Guide QA engineers in developing comprehensive test plans while driving automation initiatives and quality engineering best practices. Build and execute QA roadmaps aligned with release cycles, working closely with cross-functional teams to optimize test coverage and drive continuous process improvements across the Alexa Customer Journeys organization.

About the team
The Alexa Customer Journeys (ACJ) QA team ensures exceptional quality across a diverse portfolio of Alexa features that enhance user experiences. Our scope includes foundational capabilities that power all Alexa interactions, as well as specialized features that deliver unique experiences.

We oversee quality for key Alexa experiences including Discovery, First Time User Experience, Personality EQ, Creative Writing, Creative Images, Identity, Help, Routines, and more. These features work together to create intuitive and engaging customer interactions.

Our mission is to elevate quality standards across ACJ through:
• Building robust test infrastructure that empowers engineering teams
• Providing expert quality guidance and best practices consultation
• Ensuring timely defect resolution and continuous improvement of customer experiences- 5+ years of quality assurance engineering experience
- 3+ years of quality assurance teams management experience
- Experience managing manual testers
- Experience managing automation testers
- Experience testing web technologies and back-end services
- Experience identifying and reviewing test plans, test cases and testing results with a strong QA background
- Experience preparing quality metrics and effectively engaging with stakeholders to set and drive quality goals

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