Amazon

Support Engineer III, REALM

Posted On

July 21, 2025

Location

Hyderabad, Telangana

Experience Level

Freshers/Experienced

Job Type

Operations, IT, & Support Engineering

Apply By

Aug. 12, 2025

Job Description

The REALM Team in Hyderabad is looking for a Software Support Engineer to join a team that integrates and manages innovative solutions that lead to improvements in Amazon Transportation. Amazon transportation and Deliver Experience encompasses all of the operations that deliver worldwide shipments to and from our fulfillment centers and third party locations.

Key job responsibilities
This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations groups, so you get to experience a breadth of impact with various groups.

• Troubleshoot and diagnose software issues – On call support
• Resolve technical problems in a timely and efficient manner
• Maintain a comprehensive knowledge of product documentation and features
• Document and track customer and system issues
• Provide feedback to the development team on product issues and potential improvements
• Automate manual tasks and workflows
• Stay up-to-date on the latest software releases and updates
• In addition, the SE will maintain the pipelines to keep it healthy, and drive other core support engineering and CCI initiatives.

A day in the life
Your problem solving skills and solutions will benefit customers directly, ensuring Amazon able to meet all its commitments to our customers. Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code, updating, tracking and resolving technical challenges, develop features on tools which will automate operational activities. Responsibilities also include working alongside development on Amazon Corporate and Divisional software projects, updating/enhancing our current software, automation of support processes and documentation of our systems.

About the team
REALM team operates mechanisms to increase the stability and performance of Last Mile and Middle Mile services, provides tools that reduce developer friction, and disseminate best practices to both LMT and MM engineering community. REALM is a hybrid engineering and program management organization focused on continuous improvement across several dimensions; including but not limited to Operational Excellence, Frontlining, Peak Readiness, Incident Management, Infrastructure Efficiency, Information Security, Compliance, etc. REALM team helps internal developers across LMT and MM teams, with programs and tools that are critical to development and maintenance of services.- 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages

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