Capgemini
Lean Six Sigma Process Value Leader
Job Description
Job Description
Key Responsibilities:
Client Engagement & GTM
- Drive GTM activity including customer conversations, pre-sales and global RFP’s response
- Work with business stakeholders on aligning process solutions to organizational goals and to resolve client challenges
- Act as a liaison between business and IT teams to provide process solutions that meet a client's expectations
Process Blueprinting & Optimization
- Identify and implement strategies to standardize and optimize business processes, applying Lean Six Sigma and value stream mapping
- Lead initiatives for cost reduction, quality improvement, and operational efficiency.
Process Standardization & Best Practices
- Develop and document standardized processes and process blueprints, using frameworks such as BPMN, APQC, and SCOR.
- Exhibit best practice and consistency across business functions.
Customer Experience
- Enhance customer experience by designing process journeys that focus on customer CTQs (Critical to Quality).
Benchmarking & Competitive Analysis
FP Responses & Solution Proposals
- Develop process solutions to client needs using actionable process solutions
- Build the capability for developing high-quality proposals with reusable templates, tools and accelerators for fast and professional responses
RPA & Automation
Must have Skills
- Lean Six Sigma Black Belt certification
- Proven experience in delivering value in one or more of the processes (Order to cash / Request to answer)
- Direct team management experience
Our Ideal Candidate
Education: Master’s in business administration or any other related specialization from a relevant institution.
Critical Skills:
- Process Blueprinting & Documentation: Well-equipped in mapping and documenting processes (AS IS/TO BE) using industry-standard frameworks.
- Analytical Skills: Strong analytical and data interpretation skills to derive actionable insights from process KPIs and metrics.
- Stakeholder Engagement: Effective communication and interpersonal skills including research, writing, and presentation skills to engage all stakeholders.
- Problem Solving & Innovation: Strong ability to apply critical and innovative thinking to challenging issues, developing creative solutions.
- Leadership & Team Collaboration: Strong experience, leading cross-functional teams and independent and collaborative work in teams. Ability to form and maintain cross-functional relationships
Good to Have: Thought leadership experience in which I have developed whitepapers, concept notes, or POVs process consulting
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