Google

Operations Manager, Scaled Service Delivery

Posted On

Sept. 24, 2024

Location

Hyderabad, Telangana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Oct. 10, 2024

Job Description

Drive technical operations with supplier/internal partners by contributing to operational leadership to the workflow and engaging service provider teams to ensure supplier/internal teams are operating effectively.
Ideate, launch, and scale solutions that improve operational efficiency, customer experience, or success metrics (e.g., cost savings, capacity planning, time savings). Define new workflows in collaboration with cross-functional teams (e.g., contingent workforce services), and set up pilots/operations.
Identify opportunities to streamline processes to meet business needs, improve efficiency, and customer satisfaction.
Collaborate with the stakeholders and define key performance indicators that measure process efficiency, quality, performance, and effectiveness. Create dashboards and reports that clearly communicate process metrics, and areas for improvement.
Deliver business reviews and lead recurring meetings with internal stakeholders, and external partners to achieve business goals.

Minimum qualifications:

Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
5 years of experience in agreements negotiation and management, identifying issues in processes and creating solutions, and working with the technical cross-functional teams to drive these changes.
Experience in leading Annual planning, Budgeting and forecasting, Data Analysis and extracting insights from data, identify trends, and uncover patterns, and collaborate with cross-functional teams to implement process improvements based on data-driven insights.

Preferred qualifications:

Certification in Lean Six Sigma.
Experience in technical operations, supplier/vendor management, or service delivery management.
Experience in project or program management, setting up and executing projects and operational processes.
Experience developing and managing relationships with stakeholders.
Experience in tracking and analysis of operational trends in process/workflow performance to implement improvements and efficiency scoring frameworks.
Excellent problem solving, communication, and negotiation skills.

Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
5 years of experience in agreements negotiation and management, identifying issues in processes and creating solutions, and working with the technical cross-functional teams to drive these changes.
Experience in leading Annual planning, Budgeting and forecasting, Data Analysis and extracting insights from data, identify trends, and uncover patterns, and collaborate with cross-functional teams to implement process improvements based on data-driven insights.

At Corp Eng, we build world-leading business solutions that scale a more helpful Google for everyone. As Google’s IT organization, we provide solutions for organizations across Google. With an inclusive mindset, we deliver the right tools, platforms, and experiences for all Googlers as they create more helpful products and services for everyone. In the simplest terms, we are Google for Googlers.

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