Google

Product Support Consultant, gTech Ads

Posted On

April 8, 2025

Location

Hyderabad, Telangana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

April 24, 2025

Job Description

Prioritize and deliver customer experience throughout the customer journey, troubleshooting and resolving issues interacting directly with Google's advertisers (if required) and Sales teams, agencies and partners.
Apply product expertise, solve technical customer issues and escalations and carry out projects.
Analyze data and insights to create action plans to solve issues at the root cause for customers focusing on knowledge management, operational improvements, account reviews and product adoption.
Partner with our Sales and other Cross-functional partner teams to own and continuously improve the journey of all clients across, resolve issues and understand customer points.
Share insights and provide expertise to our partner teams to support product and process improvements.

Minimum qualifications:

Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
5 years of experience in technical project management, stakeholder management, professional services, solution engineering, or technical consulting.
5 years of experience in a technical project management or a customer-facing role.
Experience with data/SQL and web technologies.

Preferred qualifications:

Experience using Google Ads or other online advertising solutions and the media/tech landscape.
Experience in technical troubleshooting or customer support in a tech organization.
Experience in business analysis to conduct analytics, develop dashboards, and make recommendations.
Experience translating technical concepts and solutions to non-technical and executive audiences.
Experience in developing perspectives on customer-focused solutions.

Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
5 years of experience in technical project management, stakeholder management, professional services, solution engineering, or technical consulting.
5 years of experience in a technical project management or a customer-facing role.
Experience with data/SQL and web technologies.

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Jobs at Hyderabad

Amazon

Software Dev Manager - L6, Payee Ma…