Oracle
Technical Analyst 2-Support
Job Description
Duties and tasks are standard with some variation. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Desired qualifications include:
Technical degree i.e., MCA/BSc Computer Science/Management Information Systems/Science/ Engineering/Math with a 3.0 GPA OR functional degree + technical higher degree.
- Project Management / Support methodologies experience (i.e., PMP, ITIL, DevOps).
- Strong knowledge of Windows, Mac and Linux operating systems and mobile devices
- Knowledge of Microsoft Office Suite, Confluence, Jira, Slack, and Endpoint Solutions.
- Intermediate network troubleshooting.
- Should be experienced in multiple platforms and be able to complete assigned duties with minimal direction from management.
- Should be capable of multitask.
- Strong customer skills and customer oriented.
- Should have excellent communication skills English (Oral & Written).
- Should be smart, enthusiastic and a good team player.
- Working knowledge of a Ticketing System (Jira Service Management).
- Ability and willingness to work in an environment providing 24x7x365 support.
- Ability to work during any 5 days of the week as per business requirement for supporting our customers.
- Positions are based in Hyderabad, India (required to work from our office locations).
Career Level - IC1
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