Oracle
Technical Analyst 4-Support
Job Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Job Description
1) As a primary point of contact for customers, should be responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues
2) Experience with all aspects of the system – support, testing and Pre & Post implementation activities.
3) Resource should be able to independently work on Support and resolving issues
4) Resource should be able to investigate, analyze and provide solution for any customer specific requirememts
5) Work with OMCS/DBA team. Knowledge of SRs, RFCs and My Oracle Support is required.
6) Lead the team through all aspects of service delivery.
Career Level - IC4
Jobs at Hyderabad
Amazon
Program Manager, APEX ATS IN RO
Freshers/Experienced
Hyderabad, Telangana
Last Date: June 3, 2025
Capgemini
SAP BTP Specialist | 4 to 14 years …
Experienced Professionals
Hyderabad, Telangana
Last Date: June 11, 2025
Amazon
Software Development Engineer, Amaz…
Freshers/Experienced
Hyderabad, Telangana
Last Date: June 3, 2025
Oracle
NetSuite Principal Consultant-Night…
Professional
Hyderabad, Telangana
Last Date: July 27, 2025
Amazon
Software Development Engineer, Alex…
Freshers/Experienced
Hyderabad, Telangana
Last Date: June 10, 2025
Amazon
Software Development Manager, Amzn …
Freshers/Experienced
Hyderabad, Telangana
Last Date: June 3, 2025
Amazon
Sr. Technical Program Manager, GREF…
Freshers/Experienced
Hyderabad, Telangana
Last Date: June 10, 2025
More Jobs at Oracle
Oracle
Oracle Cloud Technical SCM/ERP/HCM
Professional
Hyderabad, Telangana
Last Date: Sept. 16, 2025
Oracle
5G Solution Integrator
Professional
Noida, Uttar Pradesh
Last Date: Aug. 18, 2025
Oracle
Senior Software Developer
Professional
Bengaluru, Karnataka
Last Date: Nov. 12, 2025
Oracle
Controller Manager-Fin
Professional
Bengaluru, Karnataka
Last Date: Sept. 16, 2025
Oracle
Senior Analyst - Collections
Professional
Bengaluru, Karnataka
Last Date: Oct. 6, 2025
Oracle
Senior Cloud Operation Engineer
Professional
Bengaluru, Karnataka
Last Date: Aug. 5, 2025
Oracle
Applications Developer 2
Professional
Hyderabad, Telangana
Last Date: Nov. 5, 2025
Oracle
Netsuite Sales Manager - Direct
Professional
Mumbai, Maharashtra
Last Date: June 3, 2025
Oracle
Contracts Administrator 2-Fin
Professional
Bengaluru, Karnataka
Last Date: Aug. 25, 2025
Actively Recruiting Companies at Hyderabad, Telangana