Oracle
Technical Analyst 4-Support
Job Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Job Description
1) As a primary point of contact for customers, should be responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues
2) Experience with all aspects of the system – support, testing and Pre & Post implementation activities.
3) Resource should be able to independently work on Support and resolving issues
4) Resource should be able to investigate, analyze and provide solution for any customer specific requirememts
5) Work with OMCS/DBA team. Knowledge of SRs, RFCs and My Oracle Support is required.
6) Lead the team through all aspects of service delivery.
Career Level - IC4
Jobs at Hyderabad
Virtusa
Java websphere Architect
Full Time
Hyderabad, Telangana
Last Date: Dec. 31, 2025
Application Engineer, Google Cloud
Freshers/Experienced
Hyderabad, Telangana
Last Date: Sept. 4, 2025
Virtusa
Solution designer - Java Azure
Full Time
Hyderabad, Telangana
Last Date: Dec. 31, 2025
Amazon
Senior Delivery Consultant - Migrat…
Freshers/Experienced
Hyderabad, Telangana
Last Date: Aug. 26, 2025
Amazon
System Development Engineer, Field …
Freshers/Experienced
Hyderabad, Telangana
Last Date: Sept. 2, 2025
Amazon
WFM Program Manager II, CASA
Freshers/Experienced
Hyderabad, Telangana
Last Date: Aug. 26, 2025
Amazon
Data Engineer II, SPT Analytics
Freshers/Experienced
Hyderabad, Telangana
Last Date: Sept. 2, 2025
More Jobs at Oracle
Oracle
Senior Software Developer
Professional
Hyderabad, Telangana
Last Date: Sept. 27, 2025
Oracle
Senior Application Developer - Core…
Professional
Mumbai, Maharashtra
Last Date: Sept. 14, 2025
Oracle
Software Developer 3
Professional
Bengaluru, Karnataka
Last Date: Sept. 25, 2025
Oracle
Oracle EPM Consultant/Lead/Architec…
Professional
Bengaluru, Karnataka
Last Date: Aug. 31, 2025
Oracle
Manager, Software Engineering
Professional
Hyderabad, Telangana
Last Date: Nov. 11, 2025
Oracle
Consulting Project Manager-Core ban…
Professional
Bengaluru, Karnataka
Last Date: Oct. 25, 2025
Oracle
Engineer, DB and OGG/Exadata
Professional
Hyderabad, Telangana
Last Date: Sept. 21, 2025
Oracle
Technical Consultant - Core Banking…
Professional
Bengaluru, Karnataka
Last Date: Oct. 19, 2025
Oracle
Peoplesoft Applications Developer
Professional
Bengaluru, Karnataka
Last Date: Sept. 15, 2025
Oracle
Core Banking Functional consultant
Professional
Bengaluru, Karnataka
Last Date: Oct. 25, 2025