Oracle

Principal SaaS Systems Analyst / Incident Commander

Job Description

About Customer Success Services

CSS(Customer Success Services) plays a critical role in delivering and supporting best-of-breed Cloud Solutions to Oracle Customers on the next-generation Cloud Infrastructure.

Oracle Cloud Infrastructure (OCI) is leading the transformation to cloud-native infrastructure in our hyper-scale, multi-tenant cloud, deployed in more than 23 regions worldwide now. OCI is committed to providing the best in cloud services that meet the needs of our customers, who are tackling some of the world's biggest challenges.

Oracle delivers AI built for business, helping you make better decisions faster and empowering your workforce to work more effectively. With classic and generative AI embedded in Oracle Fusion Cloud Applications customers can instantly access AI outcomes wherever they’re needed—without leaving the software environment they use every day to power their business.

Our team provides 24/7/365, follow-the-sun coverage while pushing the boundaries of what can be accomplished in the cloud. Advancing cloud computing means great growth opportunities, and highly rewarding experiences working in our expanding computing environments and DevOps teams.

About the Job

A unique opportunity to join a rapidly growing world-class team to engineer cutting edge Oracle Cloud technologies and infrastructure that make up the Oracle Cloud solutions. As part of the Incident Management Team, you will be continually challenged and have an opportunity to contribute to the Oracle Cloud success every day, working closely Infrastructure, Product, and the Development partners.

The primary function of an Incident Commander is to direct Subject Matter Experts (SMEs) and Service(s) Leaders to restore service as quickly as possible during Major Incidents while keeping accurate and timely data on the progress of such incidents and keeping senior leaders, stakeholders, CSS Customers and end users updated.

Incident Commanders are also responsible for building and evolving the practice of Incident Management across OCI, using Post Incident Reviews, developing processes, framework and systems to leverage and Continual Service Improvements globally and mainly work with Oracle Cloud Command Center(OC3) Team

The ideal candidate for this engaging and visible technical leadership role would have the experience of an SaaS application support along with the "wits of a systems and infrastructure whiz". The candidate would be expected to have at least 10 to 12 years of SaaS administration experience and around 3 to 4 years of experience in any one of the Oracle applications like (EBS/PeopleSoft/Hyperion/FMW).


Jobs at Hyderabad

Amazon

Software Development Engineer II, F…

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: March 17, 2026

Amazon

Associate, ML Data Operations, GO-A…

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: March 10, 2026

Virtusa

Lead service Now developer

Full Time

Hyderabad, Telangana

View Details

Last Date: June 30, 2028

Amazon

FinOps Analyst

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: March 17, 2026

Amazon

Account Health Support Specialist -…

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: March 3, 2026

Amazon

BI Manager, DSP Analytics, WW DSP A…

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: March 3, 2026

Amazon

Business Intelligence Engineer

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: March 17, 2026

Oracle

Oracle Fusion Cloud ERP - Fin Funct…

Professional

Hyderabad, Telangana

View Details

Last Date: May 5, 2026

Amazon

System Development Engineer , AWS S…

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: March 3, 2026

Amazon

EDI Engineer, Transportation Techno…

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: March 17, 2026

Amazon

Data Engineer II, AP Analytics

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: March 17, 2026

Amazon

Software Development Engineer , Ord…

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: March 3, 2026




More Jobs at Oracle

Oracle

Senior Applications Engineer

Professional

Hyderabad, Telangana

View Details

Last Date: July 28, 2026

Oracle

HCM Technical Manager

Professional

Bengaluru, Karnataka

View Details

Last Date: March 10, 2026

Oracle

Oracle HRMS Technical Consultant

Professional

Bengaluru, Karnataka

View Details

Last Date: March 10, 2026

Oracle

Software Developer 3

Professional

Bengaluru, Karnataka

View Details

Last Date: March 4, 2026

Oracle

Banking Consulting Technical Manager

Professional

Bengaluru, Karnataka

View Details

Last Date: April 14, 2026

Oracle

Senior Dotnet Fullstack Developer

Professional

Mumbai, Maharashtra

View Details

Last Date: March 4, 2026

Oracle

Senior Performance Engineer (Cloud …

Professional

Bengaluru, Karnataka

View Details

Last Date: July 6, 2026

Oracle

Software Development Director

Professional

Bengaluru, Karnataka

View Details

Last Date: June 15, 2026

Oracle

Software Developer 3

Professional

Bengaluru, Karnataka

View Details

Last Date: March 29, 2026

Oracle

Member of Technical Staff

Professional

Bengaluru, Karnataka

View Details

Last Date: April 9, 2026

Oracle

Senior AI Infra Engineer

Professional

Bengaluru, Karnataka

View Details

Last Date: April 25, 2026

Oracle

Principal Software Developer

Professional

Bengaluru, Karnataka

View Details

Last Date: May 30, 2026




Actively Recruiting Companies at Hyderabad, Telangana