Virtusa
Manager - Operations
Job Description
Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction.
Establish & Manage Relationships / Engagement with the Clients.
Team Management organizes resources, sets goals, carries out strategy from Executives and clients on a day to day basis; reporting responsibilities.
Responsible for following agreed governance model, escalation & communication plan.
To ensure team members achieve agreed standards in relation to their job assignments.
To ensure training of new staff on the process and corporate policy rules to be adhered to.
To ensure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave/sick leave/study leave and daily working hour schedules.
To monitor and document work schedules of staff and absences.
Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth.
Take weekly and monthly calls with clients to understand the expectations from the teams and provide updates.
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