Virtusa
AWS Connect
Job Description
Role AWS Connect Business Analyst
Skills required
Insurance Domain Knowledge
Working knowledge Amazon Connect Agent Workspace for contact centers
Agile Scrum
Rally
Key responsibility
Analyzing requirements: Understanding business needs and translating them into functional specifications.
Creating requirement documents: Documenting detailed requirements for developers and other stakeholders.
Managing changes: Handling modifications to requirements throughout the project lifecycle.
Working with development team to accept stories when requirements are met
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