Virtusa
Technical support lead
Job Description
- Position: Technical support
- Primary skills: IT support, trouble shoot
- Location: Hyderabad
- Technical Support: Assisting customers with issues related to online banking, mobile apps, ATMs, and other digital banking channels.
Incident Management: Effectively logging, tracking, and resolving customer issues is crucial. The help desk plays a key role in documenting incidents, prioritizing them based on severity, and working towards timely resolutions.
Help desk representatives should be courteous, professional, and possess excellent communication skills to effectively address customer concerns and inquiries.
Understanding the application and providing Technical support
Incident Management
Technical Trouble shooting
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