Virtusa
Salesforce Lead
Job Description
Collaborate with stakeholders, including education administrators, faculty, and IT teams, to understand business needs and translate them into functional requirements.
Conduct workshops, interviews, and analysis sessions to gather and document detailed business requirements, user stories, and acceptance criteria.
Work closely with Salesforce developers and administrators to design solutions, configure Salesforce CRM modules, and customize features based on business requirements.
Create and maintain documentation, including process flows, data models, system configurations, and user guides.
Manage and prioritize the product backlog, sprint planning, and release management activities using Azure DevOps (ADO) tools.
Perform user acceptance testing (UAT) and facilitate user training and adoption of Salesforce solutions.
Monitor and report on project progress, issues, and risks, ensuring timely resolution and escalation as needed.
Support post-implementation activities, such as data migration, integration testing, and production support.
Proficiency in Salesforce Lightning Experience, Sales Cloud, Service Cloud, and Salesforce CPQ (Configure, Price, Quote) functionalities.
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