Virtusa

Team Lead - KPO

Posted On

July 4, 2024

Location

Hyderabad, Telangana

Experience Level

Full Time

Job Type

Experienced

Apply By

Dec. 31, 2024

Job Description

Description - External

Position Title: Team Lead

Tier: Tier2

Role: A Team Lead (Ops) is responsible for ensuring that solutions and services are delivered to customers and stakeholders on time and in line with the SLA, company policies and controls. Provide direction, instructions and guidance to the team for achieving the set goal.

Key Responsibilities:

Provide team leadership and coaching

● Create an environment of trust, open communication, creative thinking, and cohesive team effort.

● Provide the team with a vision of the project objectives.

● Motivate and inspire team members.

● Lead by setting a good example (role model) – behavior consistent with words.

● Coach and help develop team members; help resolve dysfunctional behavior.

● Facilitate problem solving and collaboration.

● Oversee day-to-day teams' operation and performance

● Discover training needs and provide coaching

● Intervene when necessary to aid the group in resolving issues.

● Encourage creativity, risk-taking, and constant improvement.

● Recognize and celebrate team and team member accomplishments and exceptional performance.

● Conduct monthly one on one performance reviews with team members.

● Act as SPOC for conducting appraisals, approving leaves.

Skill Set:

● High proficiency in Verbal /Written English.

● Knowledge of MS Office, G Suite.

● A Clear Communicator.

● Strong Organization Skills.

● Confident in the Team.

● An Example of Integrity.

● Influential in Core Areas.

● Powerful Facilitator.

● A Skilled Negotiator.

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 21,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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