Virtusa
Trainer KPO
Job Description
Plans, conducts, coordinates and implements a comprehensive training program for processes and staff
Training components will be geared toward new hires, existing staff and individuals who seek one-on-one assistance
Preparing individual coaching plans; providing resources and assistance; scheduling orientation and ongoing training
Determines training needs from inputs provided by the operations team
Develops individual results by maintaining policy and procedure resources; providing coaching conducting training sessions; developing outcome improvement resources
Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions
Updates job knowledge by participating in educational opportunities; reading professional publications;
Be part of quality calibration and mentoring activities
Be prepared to be flexible and innovative
Plan and prepare for assessments and make sure they take place at a reasonable pace that reflects your trainee's progression
Choosing appropriate training methods per case (virtual, simulated, mentoring, on the job training, professional development classes, etc)
Performs all other duties as required
Review Training Materials at least once in quarter
Ensure training completion details are maintained at a centralized location
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