Virtusa
ITSM
Job Description
P1-C2-TSTS
Provides technical and consultative support on the most complex technical matters. Analyzes, designs, and develops systems based upon user specifications. Provides technical assistance in solving hardware or software problems. Possesses an in-depth knowledge of and works with the technical tools available for systems development and support. Maintains and demonstrates knowledge of technical industry trends, particularly as they apply to Huntington. May assist with identifying training needs or with training of less experienced staff. May serve as project leader for specific projects.
Cloud platform modules development data population, data manipulation using JavaScript and Web Services
Building tables, customizing, and design forms, fields as per the customer needs
Working with Client Scripts, UI policies, UI Macros, Scheduled Jobs, and Background Scripts to expand ServiceNow usage for the organization
Working on Data Source and building scripts for Transform Map to import datasets into ServiceNow using import sets
Performing unit testing and integration testing on different environments to ensure code quality and performance of development
Working on developing the Service Catalog items and complex workflows to automate users daily business processes
Ability to Develop using a Risk mindset
Working on integrations with multiple endpoints using SOAP, REST, and API Gateways
Mandatory skills:
IT Service Management Working on ServiceNow enhancements, design, development, and test as per business needs in the
Service Catalog,Incident Management,Change Management,Problem Management,Call/Interaction,Event Management, and Scoped Applications within ServiceNow.
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