Virtusa
Program Manager
Job Description
Position Title: Service Delivery Manager - Data and Cloud Environments
Location: PAN India
- Minimum 10 years in IT Service Delivery, with at least 5 years managing data and cloud environments
- Oversee and manage the delivery of data and cloud services to ensure they meet established standards and service levels.
- Implement and maintain ITIL-based service management processes.
- Ensure timely and accurate reporting of service delivery performance metrics.
Team Leadership - Lead, mentor, and manage a team of 30+ professionals, including cloud engineers, data analysts, and support staff.
- Foster a collaborative and high-performance team culture
- Conduct regular performance reviews and provide continuous feedback to team members.
Client and Stakeholder Management - Serve as the primary point of contact for clients and stakeholders regarding service delivery issues and escalations.
- Develop and maintain strong relationships with key stakeholders to ensure alignment of service delivery with business objectives.
- Conduct regular meetings with clients to review service performance and identify areas for improvement.
Operational Excellence - Ensure all services are delivered in compliance with regulatory requirements and company policies.
- Implement best practices for cloud and data management to optimize efficiency and performance.
- Oversee incident and problem management processes to ensure timely resolution of issues.
Continuous Improvement - Drive continuous improvement initiatives to enhance service quality and efficiency.
- Stay updated with the latest trends and technologies in data management and cloud computing.
- Identify and implement opportunities for automation and process optimization.
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