Virtusa
Program Manager
Job Description
Position Title: Service Delivery Manager - Data and Cloud Environments
Location: PAN India
- Minimum 10 years in IT Service Delivery, with at least 5 years managing data and cloud environments
- Oversee and manage the delivery of data and cloud services to ensure they meet established standards and service levels.
- Implement and maintain ITIL-based service management processes.
- Ensure timely and accurate reporting of service delivery performance metrics.
Team Leadership - Lead, mentor, and manage a team of 30+ professionals, including cloud engineers, data analysts, and support staff.
- Foster a collaborative and high-performance team culture
- Conduct regular performance reviews and provide continuous feedback to team members.
Client and Stakeholder Management - Serve as the primary point of contact for clients and stakeholders regarding service delivery issues and escalations.
- Develop and maintain strong relationships with key stakeholders to ensure alignment of service delivery with business objectives.
- Conduct regular meetings with clients to review service performance and identify areas for improvement.
Operational Excellence - Ensure all services are delivered in compliance with regulatory requirements and company policies.
- Implement best practices for cloud and data management to optimize efficiency and performance.
- Oversee incident and problem management processes to ensure timely resolution of issues.
Continuous Improvement - Drive continuous improvement initiatives to enhance service quality and efficiency.
- Stay updated with the latest trends and technologies in data management and cloud computing.
- Identify and implement opportunities for automation and process optimization.
Jobs at Hyderabad
TCS
Sr. Java Lead with Angular
2 - 15 Years
Hyderabad, Telangana
Last Date: Dec. 31, 2024
Amazon
Software Development Engineer II, D…
Freshers/Experienced
Hyderabad, Telangana
Last Date: Jan. 7, 2025
Amazon
Process Assistant
Freshers/Experienced
Hyderabad, Telangana
Last Date: Jan. 7, 2025
More Jobs at Virtusa
Virtusa
Senior Consulting Director
Full Time
Bangalore, Karnataka
Last Date: Dec. 25, 2024
Virtusa
Java Developer with Angular/Oracle
Full Time
Hyderabad, Telangana
Last Date: Dec. 31, 2024
Virtusa
Senior Project Manager
Full Time
Hyderabad, Telangana
Last Date: March 31, 2025
Virtusa
Devops - Ansible, Python
Full Time
Hyderabad, Telangana
Last Date: Jan. 10, 2025
Virtusa
Observability Architect
Full Time
Hyderabad, Telangana
Last Date: June 30, 2025
Virtusa
Magento Developer-Senior Team Lead
Full Time
Hyderabad, Telangana
Last Date: Dec. 31, 2024
Actively Recruiting Companies at Hyderabad, Telangana