Virtusa
ServiceNow Lead
Job Description
Job Description
We are seeking a highly skilled ServiceNow Developer to join our team. The ideal candidate will have a strong understanding of ServiceNow's core functionalities and a proven track record of delivering innovative solutions.
Responsibilities:
Design, develop, and implement custom applications and workflows using ServiceNow's scripting languages (JavaScript, AngularJS)
Create and customize ServiceNow forms, scripts, and UI pages to meet business requirements
Leverage UI Builder to create modern, user-friendly interfaces
Manage ServiceNow instance configuration, including user roles, security access controls (ACLs), and business rules
Configure and maintain HR Service Delivery (HRSD) modules, including case management, knowledge management, and reporting
Implement workflows and automation to streamline HR processes
Design and develop virtual agent conversations and integrations to provide automated support to users
Create and manage automated workflows using Flow Designer to streamline processes and reduce manual effort
Manage and maintain knowledge articles, categories, and search configurations to improve knowledge accessibility
Configure and customize Employee Center Pro to provide a seamless employee experience
Write SQL queries and use Glide scripting to retrieve and manipulate data from the ServiceNow database
Technical Skills and Experience:
Strong proficiency in JavaScript and ServiceNow scripting languages (JS, AngularJS)
Solid understanding of ServiceNow core concepts, including configuration, scripting, and workflow automation
Experience with ServiceNow HRSD, Virtual Agent, Flow Designer, Integration Hub, and UI Builder
Knowledge of REST/SOAP APIs and web services
Experience with database queries (SQL, Glide)
Strong problem-solving and analytical skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
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