Virtusa

Conversational AI

Posted On

Feb. 5, 2025

Location

Hyderabad, Telangana

Experience Level

Full Time

Job Type

Experienced

Apply By

Aug. 15, 2025

Job Description

P1 STS

Experience
Atleast 3+ years relevant technical work experience, in developing and implementing Conversational AI.

Technical skills

Experience with Conversational AI projects and KoreAI, Intent identification and LLM development
Strong expertise in developing conversational AI applications (chatbots, IVR systems, virtual assistants).
Proficiency in integrating AI solutions with RESTful APIs and external services.
Knowledge of web services, data retrieval, and integrations.
Hands-on experience with conversational AI platforms, frameworks, and tools.

Collaborate with cross-functional teams to design, develop, and deploy conversational AI applications using Kore AI, across IVR, chat, and voice platforms.

Build and refine chatbots, virtual assistants, and IVR systems that provide intuitive and effective user interactions.

Work with Generative AI models and fine-tune LLM-based conversations for high-quality, context-aware interactions.
Develop and optimize natural language understanding (NLU) and processing (NLP) models to improve accuracy and user intent identification.
Integrate conversational AI solutions with external systems, web services, APIs, and databases.

Good to have skills

Knowledge of machine learning algorithms and techniques.
Strong problem-solving skills and attention to detail.
Excellent communication and collaboration abilities.
Implementation of best practices and coding standards in conversational AI development, ensuring scalability and maintainability.
Stay updated with the latest trends in Conversational AI and Generative AI technologies, contributing to continuous improvement.
Knowledge in testing, debugging, and performance optimization of conversational AI applications.

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