Amazon

Support Engineering Manager

Job Description

The Kindle Team is looking for a passionate, results-oriented, operationally focused engineering support manager to support the fast evolving and expanding Reader eco-system. The role encompasses managing a support engineering team that is providing support for multiple products and platforms, engineering development support (root cause analysis, code fixes), Customer support self-service (Tools development) and business decision making support (data mining, report generation, scripting). The Support Engineering team comprises of world class engineers with technical skills blending systems and software engineering.

We are looking for a technical manager with experience managing software engineering support team or equivalent and a track record of driving projects to improve software development/business/customer service support-related processes and the technical support experience. A successful candidate will be an experienced technical manager who is willing to take on a challenging space, has a metrics focus, has customer focus and ability to lead multi-functional teams and loves a fast-paced environment. If you fit the profile we would love to talk to you.

Responsibilities include direct management of a team of 8+ support engineers, process and service improvements, monitor and improve day-to-day operational efficiency, planning, some project management for software within the team, enhancing and maintaining a best-of-class engineering team, and management of resources across teams. The role also involves driving smaller scope development projects and building custom tools.
Bachelor’s degree in Computer Science, Engineering or related technical discipline
- 8+ years of Software/Systems Engineering experience

- 2+ years of experience in hiring, building, and supervising high performance teams.

- An understanding of programming/scripting (Java or C++, Perl, Python or shell scripting)
- In-depth understanding of monitoring and reporting support metrics
- Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders.
-Knowledge on AWS services and fundamentals.
- Excellent stakeholder management skills.


Jobs at Chennai

Virtusa

Architect (ATC)

Full Time

Chennai, Tamil Nadu

View Details

Last Date: Dec. 31, 2024

Virtusa

Senior Appian Developer

Full Time

Chennai, Tamil Nadu

View Details

Last Date: Feb. 28, 2025

Virtusa

Python ML Developer

Full Time

Chennai, Tamil Nadu

View Details

Last Date: Dec. 31, 2024

Virtusa

Solution Architect

Full Time

Chennai, Tamil Nadu

View Details

Last Date: Dec. 31, 2024

Virtusa

QA Architect (Telco)

Full Time

Chennai, Tamil Nadu

View Details

Last Date: June 30, 2028

Virtusa

Python + Robot framework QA Lead

Full Time

Chennai, Tamil Nadu

View Details

Last Date: Dec. 31, 2024

Virtusa

L1 Network Support Engineer

Full Time

Chennai, Tamil Nadu

View Details

Last Date: Dec. 31, 2024

Virtusa

SRE Develops

Full Time

Chennai, Tamil Nadu

View Details

Last Date: Oct. 31, 2025

Virtusa

Architect (ATC)

Full Time

Chennai, Tamil Nadu

View Details

Last Date: Dec. 31, 2024

Virtusa

ETL Tester

Full Time

Chennai, Tamil Nadu

View Details

Last Date: Dec. 31, 2024

IBM

Application Developer: SAP ABAP HANA

Professional

Chennai, Tamil Nadu

View Details

Last Date: Jan. 3, 2025

Virtusa

Pega QA

Full Time

Chennai, Tamil Nadu

View Details

Last Date: Dec. 31, 2024




More Jobs at Amazon

Amazon

Senior Program Manager , Packaging,…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: Jan. 7, 2025

Amazon

Software Development Engineer - SDE…

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: Jan. 7, 2025

Amazon

Manager III, Business Intel, Amazon…

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: Jan. 7, 2025

Amazon

Software Development Engineer II, F…

Freshers/Experienced

Chennai, Tamil Nadu

View Details

Last Date: Dec. 24, 2024

Amazon

Ads Perf Manager II, Spanish , LCS,…

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: Dec. 31, 2024

Amazon

Quality Assurance Engineer II, Ring…

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: Jan. 7, 2025

Amazon

Software Dev Engineer I, Amazon Uni…

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: Jan. 7, 2025

Amazon

FinOps Specialist - AR, Global Vend…

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: Jan. 7, 2025

Amazon

Business Analyst, ASCI Variable

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: Jan. 7, 2025

Amazon

Ads Success Manager, AST

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: Dec. 24, 2024

Amazon

Brand Specialist

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: Jan. 7, 2025

Amazon

Brand Specialist - German, RBS EU A…

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: Jan. 7, 2025