Amazon
Program Manager, Return Reduction
Job Description
At Amazon, we're working to be the most customer-centric company on earth. Our Retail Business Services (RBS) team is looking for a Program Manager to help expand its customer return reduction (aka) concession program. Objective of the program is to eliminate negative experience of the customers by leveraging upstream defect elimination as a mechanism.
Key job responsibilities
Forming and managing cross-functional project teams to drive key programs for our customers.
Adoption of technology solutions, and process improvement projects to achieve Business goals
Managing stakeholder communication across multiple lines of Business on various project milestones, process changes, escalations, etc.,
A day in the life
As a Program Manager, you will own the expansion of the customer return reduction through upstream defect elimination across WW, across product group and to all the customer types. The job involves collaborating with various stakeholders to implement the solution, monitor and report the results to the Leadership, Assess and communicate the customer experience to the Leadership- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
Jobs at Chennai
Paypal
Senior UX Designer
Freshers/Experienced
Chennai, Tamil Nadu
Last Date: Nov. 24, 2024
Virtusa
Abinitio - Senior Consultant
Full Time
Chennai, Tamil Nadu
Last Date: Dec. 31, 2024
Virtusa
AWS Python DevOps Engineer
Full Time
Chennai, Tamil Nadu
Last Date: Dec. 31, 2024
Amazon
Associate, Quality Services, CoRo
Freshers/Experienced
Chennai, Tamil Nadu
Last Date: Nov. 19, 2024
Amazon
Enterprise Account Manager - Manufa…
Freshers/Experienced
Chennai, Tamil Nadu
Last Date: Nov. 19, 2024
Amazon
Ads Perf Manager I - US GGS, Growth…
Freshers/Experienced
Chennai, Tamil Nadu
Last Date: Nov. 19, 2024
Merck KGaA
Business Executive
C - Professional (1-3 years)
Chennai, Tamil Nadu
Last Date: Nov. 19, 2024
More Jobs at Amazon
Amazon
Software Dev Engineer , Device OS
Freshers/Experienced
Bengaluru, Karnataka
Last Date: Nov. 12, 2024
Amazon
Financial Analyst Intern, IN Stores…
Freshers/Experienced
Bangalore, Karnataka
Last Date: Nov. 19, 2024
Amazon
SoC Validation Engineer, Amazon De…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: Nov. 19, 2024
Amazon
Sr. Ops Manager, Global Solutions &…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: Nov. 12, 2024
Amazon
Data Center Logistics Associate, In…
Freshers/Experienced
Mumbai, Maharashtra
Last Date: Nov. 12, 2024
Amazon
Software Development Engineer II, D…
Freshers/Experienced
Bangalore, Karnataka
Last Date: Nov. 19, 2024
Amazon
Sr. Learning Specialist, Amazon Bus…
Freshers/Experienced
Virtual, Virtual
Last Date: Nov. 19, 2024
Amazon
Technical Account Manager, ES - APJ…
Freshers/Experienced
Bangalore, Karnataka
Last Date: Nov. 19, 2024
Amazon
Sr.FinOps Analyst-AR
Freshers/Experienced
Hyderabad, Telangana
Last Date: Nov. 12, 2024
Amazon
Application Engineer, RBS TECH
Freshers/Experienced
Bangalore, Karnataka
Last Date: Nov. 12, 2024
Amazon
HR Partner, APACMEA Corporate & Sto…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: Nov. 19, 2024
Amazon
FinOps Manager, Revenue Cycle Manag…
Freshers/Experienced
Hyderabad, Telangana
Last Date: Nov. 19, 2024
Actively Recruiting Companies at Chennai, Tamil Nadu