Amazon

Program Manager- Operations

Posted On

Aug. 22, 2024

Location

Chennai, Tamil Nadu

Experience Level

Freshers/Experienced

Job Type

Project/Program/Product Management--Non-Tech

Apply By

Oct. 1, 2024

Job Description

The Program Manager – Operations will lead and manage a team of high performing Managers and their teams responsible for end to end pricing operations management of retail categories in various Amazon international marketplaces. The job involves end to end business planning including but not limited to creating annual plans and strategy for execution, ensuring operational rigor and designing high business impact processes. The individual will be the strategic point of contact to the retail teams of Amazon worldwide and must therefore be comfortable and confident liaising with remote teams and senior leaders.
The individual will manage business impact via functional activities and will be accountable for designing and delivering on all KPIs of the same. The individual will interface and drive agenda with the automation & technology teams to build scalable solutions and in addition the individual will be responsible for ensuring the safety, security and integrity of Amazon’s systems and data. The role involves influencing peers and stakeholders in other functions to achieve the operational and business goals assigned.

The individual should have the ability to work at all levels of detail to accomplish team/organization goals. The individual will identify individual strengths of team members and contribute to talent advancement along with succession planning opportunities within the company. The ideal candidate actively seeks to understand Amazon’s core business values and initiatives, and translates those into everyday practices.

Some of the key result areas include, but not limited to:
· Responsibility for defining and driving operational/business goals
· Building a data oriented culture, adoption of technology solutions and process improvement projects to achieve operational and business goals.
· Managing stakeholder communication across multiple lines of business on operational milestones, process changes, escalations, etc.
· Designing and developing relationships with senior stakeholders in the Retail business.
· Ensuring high quality standards for interviewing and hiring employees at all levels of the organization.
· Owning specific people programs on coaching and development and team engagement. - 5+ years of program or project management experience
- 5+ years of team management experience
- Experience leading process improvements
- Experience with data analysis and business case development, and managing programs from concept to implementation

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