Amazon
Support Engineer III , Kindle
Job Description
Are you interested in joining the team behind Amazon’s newest innovation? Come help us work on world class software for our customers!
The Amazon Kindle Reader and Shopping Support Engineering team provides production engineering support and is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.
Key job responsibilities
Provide support to incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services.
Work on operations and maintenance driven coding projects, primarily in Java, C++, Python or shell scripts, Spring boot, web services.
Software deployment support in staging and production environments.
System and Support status reporting.
Develop tools to aid operations and maintenance.
Ownership of support for one or more products or components.
Customer notification and workflow coordination and follow-up to maintain service level agreements.
Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set.- 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
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