Amazon
Support Engineer III, CrossBorder
Job Description
We are looking for Support Engineer who will own deployments, automation, scaling, and solving operations with software services. This will include identifying and resolving issues, automating and improving repetitive processes, and working closely with the development team to identify operational needs. You will become intimately familiar with the architecture of our systems while developing solutions for our customers and services. You’ll drive prioritization of operational issues, scaling requirements in support of the wider organization. You will get the opportunity to work closely with a great team of software developers who will help you grow (and also learn things from you). Successful candidates should: - Have the ability to learn technical concepts quickly with a strong sense of urgency - Have enthusiasm for working in a fast paced, rapidly changing environment - Be a creative problem solver, who is passionate about innovation and customer experience. - Have strong written and oral communication skills - Can deal with ambiguity; work with minimum supervision.
2+ years of software development, or 2+ years of technical support experience
Bachelor's degree in engineering or equivalent
Experience troubleshooting, Operational Excellence and debugging technical systems
Experience in Java
Key job responsibilities
Mitigate policy engine, Software Risks, Shepherd risks
Resolve deployment failures with the assistance of the dev team
SOP based standard arc launches
Ticket Reduction Plan
Write scripts or simple automation jobs- 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
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