Amazon

Quality Specialist, AGI Data Services

Job Description

Quality Specialists play a vital role in establishing and maintaining comprehensive quality frameworks across our operations. Their primary responsibility begins with developing robust quality strategies in collaboration with customers and CPMs, encompassing metrics, audit approaches, and specific targets for each workflow. When quality issues arise, these specialists create prescriptive actions, examining data patterns to formulate effective solutions. They maintain a continuous improvement cycle by managing a critical feedback loop between operations and customers, drawing insights from multiple sources including quality auditors, side-by-side observations, and metric analysis. Through regular side-by-side sessions, they identify opportunities for workflow enhancement and quality improvements. The specialists serve as key escalation points for customer concerns, providing strategic recommendations based on their deep understanding of processes. They consistently evaluate quality tools, suggesting refinements to enhance effectiveness, while simultaneously maintaining and updating process documentation to ensure standardization and clarity across all workflows. This comprehensive approach ensures quality remains at the forefront of our operational excellence.

Key job responsibilities
Define and implement quality metrics for established workflows
* Create prescriptive actions for quality issues
* Partner with customers, operations and internal support teams to optimize workflow quality
* Conduct side-by-sides to identify opportunities for workflow enhancement and quality improvements
* Analyze data trends and develop solutions
* Monitor quality performance and coach operations teams
* Create and maintain quality metrics reports
* Handle customer escalations and recommendations
* Evaluate and suggest improvements for quality tools
* Support process documentation and implementation- Bachelor's degree or equivalent
- * Business English proficiency * Intermediate Excel skills (VLOOKUPS, PIVOTS, formulas) * Experience in Machine Learning/Data Labeling • Strong process expertise in data services * Experience in coaching and process improvement * Analytical and problem-solving capabilities


Jobs at Chennai

Amazon

Site Lead, Operations

Freshers/Experienced

Chennai, Tamil Nadu

View Details

Last Date: Feb. 10, 2026

Amazon

Associate, Quality Services, Amazon…

Freshers/Experienced

Chennai, Tamil Nadu

View Details

Last Date: Feb. 10, 2026

Virtusa

QA Automation

Full Time

Chennai, Tamil Nadu

View Details

Last Date: June 30, 2026

Amazon

Application Engineer, E-reader Plat…

Freshers/Experienced

Chennai, Tamil Nadu

View Details

Last Date: Feb. 24, 2026

KPMG

Assistant Manager - Industrial Manu…

KI Professional

Chennai, Tamil Nadu

View Details

Last Date: Feb. 11, 2026

Amazon

System Development Engineer - I, Cr…

Freshers/Experienced

Chennai, Tamil Nadu

View Details

Last Date: Feb. 24, 2026

Oracle

Senior Systems Analyst - Support

Professional

Chennai, Tamil Nadu

View Details

Last Date: May 9, 2026

Accolite

Murex FO

5 - 15 Years Exp.

Chennai, Tamil Nadu

View Details

Last Date: Feb. 21, 2026

Virtusa

QA Automation Engineer

Full Time

Chennai, Tamil Nadu

View Details

Last Date: June 30, 2026

Amazon

Digital Content Associate, Prime Vi…

Freshers/Experienced

Chennai, Tamil Nadu

View Details

Last Date: Feb. 24, 2026

American Express

VP Engineering role for US Card, Ba…

Freshers/Experienced

Chennai, Tamil Nadu

View Details

Last Date: Feb. 15, 2026

Amazon

Associate, Quality Services, Audible

Freshers/Experienced

Chennai, Tamil Nadu

View Details

Last Date: Feb. 24, 2026




More Jobs at Amazon

Amazon

Associate, Quality Services, Leap F…

Freshers/Experienced

Chennai, Tamil Nadu

View Details

Last Date: Feb. 10, 2026

Amazon

PHD Analyst, Worldwide Operations S…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: Feb. 24, 2026

Amazon

Transportation Specialist

Freshers/Experienced

Visakhapatnam, Andhra Pradesh

View Details

Last Date: Feb. 10, 2026

Amazon

Sr. Solution Architect, Startups

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: Feb. 24, 2026

Amazon

Transportation Specialist, Amazon S…

Freshers/Experienced

Gurugram, Haryana

View Details

Last Date: Feb. 24, 2026

Amazon

Senior Product Manager - Tech, Amaz…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: Feb. 10, 2026

Amazon

Software Development Manager - Stra…

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: Feb. 24, 2026

Amazon

People Manager EMSX - Spanish, EMSX

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: Feb. 10, 2026

Amazon

Software Developmengt Engineer II

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: Feb. 24, 2026

Amazon

Transportation Specialist, Amazon S…

Freshers/Experienced

Gurugram, Haryana

View Details

Last Date: Feb. 24, 2026

Amazon

Site Lead, Operations

Freshers/Experienced

Chennai, Tamil Nadu

View Details

Last Date: Feb. 10, 2026

Amazon

Operations Manager

Freshers/Experienced

Chennai, Tamil Nadu

View Details

Last Date: Feb. 10, 2026




Actively Recruiting Companies at Chennai, Tamil Nadu