Virtusa
L2 Production Support Engineer
Job Description
T4 - L2 Application Support Resources required:
1) 3-5 years of IT experience of Production Support Team
Technical Skills -
Must Have - Level 2 Production Support (ITIL), Unix/Linux, Unix scripting , Oracle SQL, Unix Infra activities experience , Autosys
Incident Management, Change Management , Problem Management , Application COB/Disaster Recovery
Tools: ITRS, Service Now, uDeploy
Domain Knowledge: Banking - Investment Banking
Good to have : knowledge in oracle - proc, function, view, cursors
General skillset :
Good coordination between various infra/TI teams OR dev partners
Quick turnaround time for solving any issue
Quick in escalation + handling MIM + involving ICM + sending user communications
Good debugging and analytical skills
Must be very good in communication
L2 Production support for 24*7 support module applications
P1 and Category 3
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