Virtusa

Change Manager ITIL

Posted On

June 1, 2024

Location

Chennai, Tamil Nadu

Experience Level

Full Time

Job Type

Experienced

Apply By

Dec. 31, 2024

Job Description

Key Responsibilities and Tasks:
Continuously improving the change management process to ensure that it is efficient, effective, and aligns with the organization's goals.
Providing guidance and support to other IT teams on change management best practices
Change Approvals
Reviewing accuracy of change tickets
Reaching out to stakeholders
Coordinating with other IT teams to make sure changes are properly planned and validated.
Approving Changes
Collaboration: Facilitate sessions to obtain business requirements; Partners with other system stakeholders and administrators to design, develop, integrate, and implement enterprise wide ITSM solutions as well as maintain a culture of compliance
Maintaining accurate records of all changes and ensuring that they are properly tracked and reported.
Coordinating with other IT teams to ensure that changes are properly planned, tested and validated.
Detail Oriented with the ability to analyze change tickets for proper grammar, spelling, etc
Detail Oriented with the ability to take 'Technical Language' and convert that to 'Business Focused' language that our customers may understand.
Ability to work with other technical leaders and implementors to understand and convey the change that is to be made.
Ability to analyze data and create reports around change ticket related information for the sake of problem solving, identifying process improvements, and data transparency.
Ability to understand, apply, and improve/update procedures on a continual basis using ITIL principles.
Basic understanding of ITIL-V3/4 values and principles
Ability to be autonomous and take work as it comes in vs having to ask for what is next.

Soft Skills:

Teamwork, Adaptability, Positive Attitude
Being able to properly convey a message to Sr Leadership clearly and concisely.
Ability to facilitate a meeting from start to end while answering questions and supplying information while problem solving.
Tools:

ITSM Tool (Cherwell, ServiceNow, etc)
MS-Excel/PPT
ALM Tools (Agility, Jira, etc)

Shift:

Ability to work in shift till 3.30am IST. Work in Hybrid is provided.

Desired Skills and Experience:

ITIL-V4 Certified Change Manager (Mandatory)
Data Analytics and ability to build reporting.

Tools:

Power BI

EDUCATION

Bachelor's degree in engineering, Master of Computer Applications, or related field
9-12 years' experience

Good to have

1-2 years in the Health Insurance Industry
Customer Service
Leadership
Agile Methodology
Coordination skills

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000+ people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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