Virtusa
Conversational AI Specialist
Job Description
Job Title :Converstional AI Specialist
Location : Virtusa Locations
Experience:3-5 years
Experience required for this role is 4plus
Develop and implement new chatbots for our business units along clear functional requirements and great conversational experiences at different levels of complexity (minor to high)
Extend, adjust and maintain existing solutions by continuously improving conversational flows and intents
Analyzing and understanding business requirements and objectives
Identifying, evaluating and recommending possible solutions & the best conversational approach
Experienced with Agile/Scrum/DevSecOps project delivery methods and well-versed with delivering on Sprint basis
Focusing continuous improvement of operation support
Support incident production tickets of deployed/live chatbots
Communicate with colleagues across the world, lead presentations, workshops and trainings
What do we expect from you
Ability to understand customers requirements/problem statements and apply the solutions
Passion to solve business problems with natural language processing (NLP)
Some experience with coding (Javascript / Python..)
Passion for cloud-based technologies and Artificial Intelligence
Passion about great customer/conversational experience
Excellent written and spoken English (copywriting experience is a plus)
Ideally 2+ years of experience in developing enterprise-level chatbots of medium to high level complexity (experience with intelligent chatbots beyond simple FAQ is a plus)
Experience with Google Dialogflow
Degree in IT or relevant field; M.Sc/BE/MCA is a plus
Experience in development and operation support
Experience in Agile delivery environment, life-cycle product support, and troubleshoot and provide solution with Google Dialogflow
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