Virtusa

ServiceNow Developer

Posted On

June 17, 2024

Location

Chennai, Tamil Nadu

Experience Level

Full Time

Job Type

Experienced

Apply By

Dec. 31, 2024

Job Description

JOB DESCRIPTION

Skill: ServiceNow Developer

Job Description

· Implement SNOW CSM applications development & integration plans and processes to provide development, testing, debugging, maintenance and documentation of the SNOW CSM applications in line with business strategy and objectives, and Group guidelines and policies

· Responsible for Go-Live Readiness and communication to the respective stake holders Accountable for collecting the master data from Business to upload in the Product

· To maintain and respond on time to the Business regarding any ticket, issues and escalation

Main tasks & key responsibilities

· Implement IT SNOW CSM development & Integration plans and processes to meet business requirements for new and revised SNOW CSM GSConnect system and programs

· Support project management by preparing progress reports and status of key milestones for SNOW CSM GSConnect development & integration projects

· Prepare code or modify SNOW CSM GSConnect components based on design specifications, while adhering to defined programming standards, structured coding techniques and development methodologies

· Conduct code reviews, identify potential issues and provide feedback for appropriate revisions
Plan and implement steps to create interfaces between major systems

· Perform maintenance and problem resolution on single or multiple applications or interfaces
Identify opportunities for improving SNOW CSM GSConnect functionality and performance issues by working with customers and architecture resources

· Coordinate, design and maintain a test environment, including data customization i.e. aging, creation, manipulation, extraction, etc.

· Select and apply appropriate tools to manage test processes, validate results and perform various levels of testing appropriate to the environment

· Develop test deliverables in line with predefined areas of quality control i.e. test planning, test preparation, test execution, defect management and test reporting, including building definitions, specification requirement decomposition, and requirement matrices

· Determine test cases, conditions, checklists, decision tables, systems controls and auditability checks

· Oversee and facilitate the test process including structuring, facilitating or participating in reviews and inspections

· Resolve and analyze issues in day-to-day delivery and implement practices for IT SNOW CSM GSConnect development & integration focusing on increasing effectiveness and efficiency
Provide support on issues and problems from less experienced new team members, provide direction and guidance as needed.

· Around 2 plus years in hands on experience in ServiceNow CSM Product

· Service Now Administrator Certification

· Service Now Implementation Specialist Certification

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000+ people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities, and work with state-of-the-art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.

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