Virtusa
Servicenow Developer
Job Description
SNOW CSM Overall JD (Depth and experience will vary as per years of experience)
ServiceNow Certified System Administrator Certification (Latest or Latest -1), if certification is not readily available then need to complete the certification before joining the work.
Customer Service Management (CSM) Implementation Specialist. preferred to have but if candidates has good implementation expertise then this is not mandatory. Good implementation experience is mandatory
Chennai Location, working from customer premise is mandatory
Job Purpose
Implement SNOW CSM applications development & integration plans and processes to provide development, testing, debugging, maintenance and documentation of the SNOW CSM applications in line with business strategy and objectives, and Group guidelines and policies
Responsible for Go-Live Readiness and communication to the respective stake holders Accountable for collecting the master data from Business to upload in the Product
To maintain and respond on time to the Business regarding any ticket, issues and escalation
Main tasks & key responsibilities
Implement IT SNOW CSM development & Integration plans and processes to meet business requirements for new and revised SNOW CSM GSConnect system and programs
Support project management by preparing progress reports and status of key milestones for SNOW CSM GSConnect development & integration projects
Prepare code or modify SNOW CSM GSConnect components based on design specifications, while adhering to defined programming standards, structured coding techniques and development methodologies
Conduct code reviews, identify potential issues and provide feedback for appropriate revisions
Plan and implement steps to create interfaces between major systems
Perform maintenance and problem resolution on single or multiple applications or interfaces
Identify opportunities for improving SNOW CSM GSConnect functionality and performance issues by working with customers and architecture resources
Coordinate, design and maintain a test environment, including data customization i.e. aging, creation, manipulation, extraction, etc.
Select and apply appropriate tools to manage test processes, validate results and perform various levels of testing appropriate to the environment
Develop test deliverables in line with predefined areas of quality control i.e. test planning, test preparation, test execution, defect management and test reporting, including building definitions, specification requirement decomposition, and requirement matrices
Determine test cases, conditions, checklists, decision tables, systems controls and auditability checks
Oversee and facilitate the test process including structuring, facilitating or participating in reviews and inspections
Resolve and analyze issues in day-to-day delivery and implement practices for IT SNOW CSM GSConnect development & integration focusing on increasing effectiveness and efficiency
Provide support on issues and problems from less experienced new team members, provide direction and guidance as needed.
Identify the scope for automations to improve Performance Productivity of instance Support Team
Complete development On time adhering to Project Schedule
Experience
Around 2 plus years in hands on experience in ServiceNow CSM Product
Service Now Administrator Certification
Service Now Implementation Specialist Certification
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