Virtusa
Program Manager
Job Description
We are seeking a dedicated and experienced Support Project Manager to lead our Managed Services Team. The ideal candidate will oversee the maintenance and support of our Data Platform, ensuring efficient operations at L2 and L3 support levels. This role requires expertise in cloud data integration on AWS/Azure, a strong understanding of ETL processes, and proficiency in data quality management.
Proven experience in leading a managed services team, focusing on data platform maintenance and support.
Extensive knowledge and experience with AWS and/or Azure cloud data integration frameworks.
Strong understanding of ETL processes and best practices.
Demonstrated ability to manage and maintain data quality effectively.
Successful leadership of at least one project transition.
Excellent communication skills with experience in working with clients, third parties, and stakeholders.
In-depth understanding of service management principles and frameworks (such as ITIL).
Strong problem-solving skills and a continuous improvement mindset.
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