Virtusa
L2 Production Support
Job Description
T2/T3 - L2 Application Support Resources required:
4 to 5 years of IT experience with Level 2 Application Production support, ITIL
Technical Skills - Unix/Linux, Unix scripting , Oracle SQL , Autosys, Excellent Communication Skills, Confidence
Tools: ITRS, Autosys, Service Now, uDeploy
Domain Knowledge: Banking
Good to have knowledge in oracle - proc, function, view, cursors
General skillset:
Good coordination between various infra/TI teams OR dev partners
Quick turnaround time for solving any issue
Quick in escalation + handling MIM + involving ICM + sending user communications
Good debugging and analytical skills
Must be very good in communication
L2 Production support for 24*7 support module applications
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