Virtusa
Salesforce Admin
Job Description
Job Summary
Responsibilities
Oversee all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions and public groups
Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
Resolve user support tickets
Identify and gather requirements from users and stakeholders
Implement and maintain integrations between Salesforce and other systems.
Monitor system performance and troubleshoot issues as they arise.
Provide user support, training, and documentation as needed.
Requirements and skills
Proven work experience as a Salesforce Administrator or similar role with 6 -9 yrs. of experience
Salesforce certified administrator or Salesforce advanced administrator certification
Extensive experience in the administration and maintenance of Salesforce systems
Experience in performing Salesforce upgrades and ensuring successful integration
Strong data management abilities
Exceptional ability to create and maintain Salesforce databases
In-depth knowledge of Salesforce products and their functionalities.
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