Virtusa

ServiceNow Lead

Posted On

Nov. 29, 2024

Location

Chennai, Tamil Nadu

Experience Level

Full Time

Job Type

Experienced

Apply By

April 30, 2025

Job Description

We are looking for a ServiceNow Developer within our Citi Technology Infrastructure (CTI) department to build and deploy service Management capabilities on the ServiceNow Software as a Service (SaaS) platform. The ideal candidate is someone who can be hands-on working with our Sr developers and Architects in delivering the largescale Incident, Problem and Change management modules. The ServiceNow Developer will be responsible for configuration, development and building integrations with the ServiceNow SaaS platform.
Technical development of ServiceNow engineering that support our Incident, Problem, Change, Chat, Portal, and Security Incident Response (SIR) capabilities Subject matter expert on adopting and implementing solutions to improve the Service Management capabilities
Act as a lead and architect of a solution on the ServiceNow platform.
Partner with product owners, process owners, and other business leaders to build Service Management solutions
Ensure the delivery of solutions are in-line with ServiceNow best practices, reducing as much customizations as possible
Design, prototype, implement, test and deploy solutions on the platform
6+ years of experience as a hands-on engineer and developer
4+ years managing ServiceNow or similar Service Management products
Good understanding of the core platform components like business rules, client scripts, UI scripts, forms, and glide scripting.
Strong knowledge of Java script, XML, HTML, CSS, bootstrap and web service Integrations using REST or SOAP.
Experience with upgrades and clones.
Experience in ATF is a plus.
Experience in Reporting and Performance Analytics
Service Now certifications are a plus.
Excellent organizational skills, time management skills, sharp analytical and problem solving skills
Solid technical background with understanding and/or hands-on experience in software development
BA/BS in Computer Science (In lieu of degree, 4+ years work experience)

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