Virtusa
IVR Tester
Job Description
P1 STS
Experience
Atleast 8 to 10 years work experience in QA - Manual + Functional Automation
Technical Skills
Knowledge on web services or API testing
Should have good experience in writing SQL queries
Experience as testing engineer with emphasis on IVR, telecommunications domain (with CTI,Agent functionalities ) in contact center space.
Must have previous IVR testing experience, like IVR application familiarity (speech & DTMF systems)
Prior experience with using Cyara tool and creating test cases in Cyara
Good to Have Skills
Ability to analyze and generate system test plan/test cases based on given specification/BRD's/requirement
Ability to set up test data and execution of test cases, produce test execution report and help development team by providing required test data for bug fixes
Must have experience in testing E2E functionality in telecom domain.
Should have experience on using Octane tool
Knowledge of testing Gen AI Prompts, LLM models will help executing roles & responsibilities
Strong problem-solving skills and attention to detail.
Excellent communication and collaboration abilities
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