Virtusa

System Admin

Posted On

Feb. 24, 2025

Location

Chennai, Tamil Nadu

Experience Level

Full Time

Job Type

Experienced

Apply By

June 2, 2025

Job Description

JOB SUMMARY
This job gives an opportunity to work in a challenging environment to deliver high quality Solutions to meet the demands for our Global Customer Acting as a SPOC for the Customer to provide the status update whenever an application or server issue occurs Joining the Bridge along with the other Resolver Groups and continue the discussions till the incident is resolved Informing the key stakeholders on the status of the incident and after getting the confirmed service restoration Working on scheduled patching activities Involving in windows server migrations and upgrades Ensuring all the resolution procedures are updated in the knowledge articles and journal notes
ESSENTIAL RESPONSIBILITIES
The role requires more technical and solution orientation
The role possesses critical thinking skills and the ability to understand the issues and provide appropriate resolution
Coordinating with the vendors SMEs for speedy resolution Incident
Ensuring the incident ticket is resolved within the SLAs agreed with the Customer
Should be an excellent Team player have excellent Problem solving communication skills
Handling and coordinating the team along with the onsite coordinators
EDUCATION
Any Bachelors Degree
EXPERIENCE
3 to 6 years
Good knowledge on ITIL Process
Windows Server Migrations Patches
Professional with Incident Change Management process
Application Support with any background
Installation Configuration and Troubleshooting on LINUX and Windows environments
Handling with ITSM Tools
Good in fixing temporary issues by restarting managed servers and services in the event of failures
Good knowledge on Windows Server Migrations Upgrades Patches
Involved in troubleshooting various issues in different environments like DEV QA and Production Environments
Professional with Incident Change Management
Having knowledge on creation and renewal of SSL certificates
Having good knowledge on all aspects of configuration load balancing troubleshooting applications performance tuning
Create and work on change tickets tasks related to windows LINUX servers on QA PROD regions on new upgrades migrations
Experience with IT Governance Operations frameworks including ITIL CMMI etc
Experience with Process Improvement and Quality Frameworks
Working knowledge of latest innovations in areas of operational analytics automation technologies etc
Ability to work in 24 7 rotational shift
Working from office in Hybrid model
GOOD TO HAVE
Web SSL certificates
Ability to communicate technical issues and translate into non technical business reviews
Should have exposure to ITIL practices
Good written verbal communication skills
Experience working in a service provider environment
Highly motivated individual with a positive pro active attitude to work and willingness to make changes to improve operational efficiency through innovation process and procedure adapting ideas and practice
Excellent team skills with ability to listen and contribute to discussions and meetings
Building Maintaining Relationships
End to end ownership for customer satisfaction through levels of support

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