Amazon

Program Manager II, CS SDS Fixed Field

Posted On

May 20, 2024

Location

Noida, Uttar Pradesh

Experience Level

Freshers/Experienced

Job Type

Customer Service

Apply By

July 16, 2024

Job Description

This role serves as a global program leader responsible for creating and leading a program to build Back up Workgroup and Cross skills across Shipping and Delivery Support (SDS). This role has significant customer, quality and cost impact . The program manager will be single threaded Point of Contact to drive the planning and execution of these skills by collaborating with various teams like Capacity Planning, Workflow, Operations, Human Resources, Tech Team, Training etc.

The candidate for this position will possess experience designing and implementing effective mechanisms, and will create complete transition plan and set up cadence with all stakeholders involved to drive completion. The Candidate will build a performance governance for data visibility/ dashboards / audit coaching mechanism.

This candidate embraces the fact that we’re consistently evolving parts of our business to keep pace with both customers and other internal teams. They will deep dive current processes and develop future improvements that will have a direct and positive impact to customers’ experiences across the globe. Question norms across our organization and apply your knowledge and experience to drive these improvements. Identify and drive changes to cross-functional capabilities that span teams across Amazon operations.

We are open to hiring candidates to work out of one of the following locations:

Bangalore, IND | Gurugram, HR, IND | Hyderabad, TS, IND | Noida, UP, IND- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

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