Transformation and Industrialization Office Professional - B
Last Date to Apply: Feb. 12, 2025
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Transformation and Industrialization Office Professional - B
Job Description
Primary Skills
Responsible for driving the continuous improvement initiatives / projects and implementing QMS for the assigned engagements. This includes
- Creating a continuous improvement culture across the global BPO by fostering the Lean, digital transformation methodologies.
- Ensure the Continuous Improvement approach across Engagements and Centers
- Responsible for mentoring Lean six sigma projects using digital transformation & robotic process automation (Greenbelt certification)
Project experience : CSAT improvement. AHT reduction, TAT reduction
Secondary Skills
- Dashboard & reporting tools like Power BI, Tableau, Qview
- Algorithms using R /Python/SAS programming
- Chatbots, Artificial intelligence, Process mining tools
- Cloud services & Analytics
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